Our Privacy Policy

Last updated: October 2026

Alleviate IT Solutions Ltd are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact details (name, email address, phone number, company name).

  • Account details (login credentials if provided for our services).

  • Technical information (IP address, browser type, cookies, device information).

  • Service usage (support tickets, IT requests, and interactions with our services).

  • Payment details (if you purchase services directly from us).

2. How We Use Your Information

We process your personal data to:

  • Provide and manage our IT support and related services.

  • Respond to enquiries and support requests.

  • Improve and personalise our website and services.

  • Comply with legal and regulatory obligations.

  • Send you important updates about our services.

  • (With consent) send you marketing communications you can opt out of at any time.

3. Sharing Your Information

We do not sell your data. We may share information only with:

  • Trusted service providers and partners (e.g., Microsoft, Veeam, security vendors) to deliver our services.

  • Regulatory bodies or law enforcement if required by law.

  • Professional advisors (legal, accounting, insurance) where necessary.

4. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

  • Encryption and secure storage.

  • Access controls and authentication.

  • Regular monitoring and security awareness training.

5. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfil our services and contractual obligations.

  • Comply with legal, tax, and regulatory requirements.

  • Resolve disputes and enforce agreements.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate information.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent for marketing communications.

To exercise these rights, contact us at:
📧 help@alleviateit.co.uk

7. Cookies

Our website uses cookies to improve user experience and analyse website traffic. You can manage or disable cookies via your browser settings.

8. International Data Transfers

If we transfer personal data outside the UK/EEA, we ensure appropriate safeguards are in place (such as standard contractual clauses).

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Alleviate IT Solutions Ltd
📧 help@alleviateit.co.uk
📞 01924 978 345
📍 Office 2 - Rear Walled Garden, Nostell Estate, Wakefield, WF4 1AB