FAQ:

“Will there be downtime?”

In most cases, no. We plan the transition carefully to minimise disruption to your business. Our onboarding process is designed so that your existing IT environment continues operating while we put our systems, monitoring and support processes in place. Where changes are required, we schedule them around your business operations and communicate them in advance.

“Will my current provider cooperate?”

They should, and we will make the process as straightforward as possible. We can work alongside your existing provider to obtain the information, access and documentation required to complete the handover. If there are difficulties during the transition, we'll help manage the process and keep you informed.

“What if our current IT provider makes the process difficult?”

Don't worry — this isn't unusual. We understand that changing IT providers can sometimes be uncomfortable, particularly where relationships have broken down. We'll manage as much of the technical transition as possible and give you a clear list of the information and access we need. Our priority is to make the process straightforward for you and minimise the amount of time and effort required from your team.

“What happens to all my passwords and documentation?”

We make sure important information is securely transferred and accounted for. This can include administrator credentials, Microsoft 365 information, network documentation, asset information, licences, backups and other technical records. We will work with you to establish what information exists and ensure appropriate credentials are securely transferred and changed where necessary.

“Will we lose access to anything?”

No — our objective is to ensure you retain access to everything you need throughout the transition. Before taking over your IT, we'll identify critical systems, services, licences and third-party relationships so that nothing important is overlooked. As part of the onboarding process, we can also review your environment for any unknown or unmanaged services.

“How long will migration of information take?”

Every business is different, but we aim to make the transition as quick and smooth as possible. A straightforward IT support handover can often be completed within a few weeks, while more complex environments may take longer. We'll provide a clear onboarding plan and timeline based on your systems, number of users and existing IT environment.

“What if our contract hasn’t ended?”

That's not necessarily a problem. We'll help you understand your current contractual position and can plan the transition around your existing agreement. In some cases, it may make sense to begin planning before the contract expires so that you're ready to move without unnecessary disruption. We won't encourage you to breach an existing agreement — we'll help you understand your options and plan appropriately.